Terms & Conditions

•  The Buyer may only return goods with the prior written agreement of the Seller. No return will be accepted without such agreement.
• Subject to the clause above , goods may be returned within 14 days of delivery, provided they are in their original, unused, undamaged, and clean condition, and where possible in their original packaging. The Seller reserves the right to refuse any return which does not meet these conditions.
• Products that are cut to size, manufactured, altered, or otherwise made to the Buyer’s specifications, including but not limited to decking, cladding, fencing, and trims, shall be treated as bespoke items and are non-refundable. Where, at the Seller’s discretion, such goods are accepted for return, they shall be subject to a restocking fee of not less than 20% of the original purchase price.
• All other goods shall likewise be subject to a minimum 20% restocking fee, unless otherwise agreed in writing by the Seller.
• The cost and risk of returning goods shall at all times lie with the Buyer, unless goods are confirmed by the Seller, upon inspection, to be faulty or damaged on delivery.
• Refunds shall only be issued after the goods have been received, inspected, and accepted by the Seller. The Seller reserves the right to withhold or reduce any refund if goods are returned in an unsuitable condition, have been used, or have sustained damage either in the Buyer’s possession or during return transit.
• All returns must be accompanied by the Buyer’s original order confirmation or sales invoice.
• Returns shall be sent to the Seller’s business address as stated on the relevant order confirmation or invoice, unless otherwise directed in writing.
• The Seller strongly advises that the Buyer order samples prior to placing bespoke or bulk orders, to ensure satisfaction with the colour, finish, and quality of the goods. The Seller accepts no liability where the Buyer fails to do so.

All quotations must be confirmed in writing by us following the buyer’s order. The contract is formed upon our written confirmation and takes effect from the time it is dispatched to the buyer.

Prices are fixed only if expressly stated in our written confirmation and only for the period specified therein. Otherwise, all prices are subject to change, and acceptance of the order is conditional on the prices in effect at the date of dispatch being applied.

Delivery Point
Prices quoted include delivery to the nearest point accessible by a safe hard road and unloading at ground level.

Customer Responsibilities

• The Customer must provide all necessary labour, information, and facilities to allow prompt delivery and unloading.
• Goods must be unloaded immediately upon receipt. Waiting time will be charged if unloading is delayed.
• Any damage caused during unloading is the Customer’s responsibility, and no claims will be accepted.

Delays & Additional Costs
If delivery or unloading is delayed due to the Customer’s failure to meet these obligations, the Seller reserves the right to adjust the price to cover additional costs.

Liability for Damage
The Seller accepts no responsibility for damage to manhole covers, gullies, culverts, bridges, stopcocks, or similar (whether visible or not), unless:

• The Customer has specifically directed the driver’s attention to the risk, and
• It was reasonably possible to avoid such damage.

Delivery Times

• Delivery times are not guaranteed unless agreed in writing in advance.
• Standard orders are sent via a 2-day courier or national pallet service.
• Orders placed on Thursday will be dispatched the following Monday on a 2-day service.
• Faster delivery may be available on request – please contact us on 01282 677300 for an estimate.

Access Requirements

• The Customer must ensure that delivery vehicles have adequate access to the site.
• If access is restricted and delivery is refused, the Customer will remain liable for delivery charges.
• Deliveries may be made on curtain-sided wagons. These are usually kerbside deliveries; however, in some cases goods must be unloaded manually (“hand-balled”) from the wagon.
• The Customer must ensure sufficient labour or a forklift is available to unload the goods.

Failed or Re-Deliveries
If re-delivery is required due to access issues, lack of labour, or other Customer-related reasons, the Customer will be liable for all additional charges.

If unloading is likely to be an issue, the Customer must inform the Seller in advance so that an alternative delivery option can be arranged

Delivery Notes

• Copies of the delivery note must be signed by the Buyer upon receipt of the goods.
• Any shortages or damage must be recorded on the delivery note at the time of delivery. Claims cannot be accepted if no such record is made.

Suitability of Goods

• The Buyer is solely responsible for checking that the goods ordered, accepted, and used are suitable for their intended purpose.
• The Seller gives no warranty or representation as to suitability.

Defects and Liability

• If any goods are found to be defective, the Seller’s liability is strictly limited to either:
• Replacement of the goods free of charge, or
• At the Seller’s discretion, a fair cash allowance not exceeding the invoice value of the goods.
• The Seller shall have no further liability of any kind (whether direct, indirect, or consequential, and whether caused by negligence or otherwise).

Exclusions

• By accepting delivery, the Buyer acknowledges that no representations (oral or written) have been made by the Seller or its employees which induced the Buyer to enter into the contract, other than those expressly set out in these Terms & Conditions or in any written quotation provided.
• No warranties, express or implied, shall apply except as expressly stated herein.

Customer Designs and Specifications

• Where goods are manufactured or supplied to the Customer’s own designs or specifications, no guarantee, warranty, or representation is given or implied as to their suitability for the intended purpose. The Customer shall be solely responsible for ensuring such suitability.

Quotations

• All quotations given ex stock are subject to the goods being unsold at the time the order is received.
• Any quotation is based on the materials and labour eventually supplied, and the Seller reserves the right to adjust the final charge to reflect actual quantities supplied, notwithstanding any errors or omissions in any schedule of quantities prepared by the Seller.

Fixings and Accessories

• Clamps, bolts, dowels, and other fixings are not included unless expressly stated in writing.

Drawings and Plans

• Unless otherwise agreed, the Customer shall provide full working drawings from which the Seller may prepare its own shop drawings and fixing plans.

Natural Variations

• Slight variations in colour, texture, or appearance may occur in products where these are natural characteristics of the material. Such variations shall not affect the soundness or performance of the goods and shall not give rise to any claim

If all the goods included in our estimate are not ordered we reserve the right to review our price.

Products sold in the Clearance Sale section may have minor variations or imperfections. Future orders may also differ slightly in quality, colour, or finish, and such differences are outside of our control. These variations do not constitute a breach of contract.

Please note that returns for clearance items will not have return delivery costs refunded. Our standard Cancellation & Returns Policy (as set out above) still applies.

We accept no responsibility for any damage, loss, or consequential loss resulting from non-delivery, late delivery, or delay in completing the contract where such delay or failure arises from circumstances beyond our reasonable control. These include, but are not limited to: strikes, lockouts, labour disputes, fire, frost, accidents, machinery breakdown, acts of God, force majeure events, or any other cause outside our control.

Where credit facilities have not been agreed, payment is due upon acceptance of the order and must be received before despatch of the goods.

For approved credit accounts, payment is due on or before the last day of the month following the date of delivery. Where goods are invoiced or quoted subject to a cash discount, such discount will only be allowed if payment is made on or before the due date. No discount will be allowed on overdue accounts.

In the event of non-payment when due, all outstanding sums for goods already delivered shall become immediately payable, irrespective of previously agreed credit terms. We reserve the right to suspend further deliveries, cancel any outstanding contracts, and treat all undelivered goods as cancelled, without prejudice to our rights already accrued under such contracts.

We reserve the right, at any time and without explanation, to withhold or withdraw credit facilities, and to limit the amount or duration of credit granted.

Where goods are sold on credit, we reserve the right to impose a minimum invoice charge of £25.00, even if the value of goods supplied is less than £1.00. Acceptance of goods on a credit basis constitutes acceptance of this condition. Alternatively, the customer may elect to conduct the transaction on a cash basis for the lower amount, provided this is agreed at the time of purchase.

All measurements, sizes, weights, and similar details provided in our quotations or in any lists supplied by us or our manufacturers are nominal and given in accordance with normal trade practice. Customers must allow for reasonable variations arising from standard manufacturing processes and conditions.

We accept no liability for goods damaged in transit or for short delivery unless such damage or shortage is recorded at the time of delivery and notified to us in writing within 3 working days of receipt. We further accept no liability for non-delivery or total loss unless notified to us in writing within 10 days of the date of the invoice.

Title in the goods does not pass to the customer until all the goods have been paid for in full. All outstanding invoices are payable on demand.

No agent or representative of the company, other than a Director or Secretary has any authority to vary or omit these conditions or any terms.

Any terms of sale or purchase that conflict with these conditions shall not apply to the goods sold. These conditions shall prevail, and any qualifications or instructions to the contrary in the buyer’s order or elsewhere shall be void and of no effect unless expressly approved by us in writing. Acceptance of goods from us constitutes acceptance of these conditions. All prices are subject to change without prior notice

1. Introduction
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2. Credit
2.1 This document was created using a template from SEQ Legal.

3. Copyright notice
3.1 Copyright (c) North Valley Forge LTD.
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to use website
4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.
4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5. Acceptable use
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6. Registration and accounts
6.1 To be eligible for an account on our website under this Section 6, you must be resident or situated in the United Kingdom.
6.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.3 You must not allow any other person to use your account to access the website.
6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.5 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

7. User login details
7.1 If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8. Cancellation and suspension of account
8.1 We may:
(a) suspend your account;
(b) cancel your account; and/or
(c) edit your account details,
at any time in our sole discretion without notice or explanation.
8.2 You may cancel your account on our website using your account control panel on the website or by contacting us at sales@nvf.co.uk.

9. Your content: licence
9.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to reproduce, store and publish your content on and in relation to this website and any successor website.
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10. Your content: rules
10.1 You warrant and represent that your content will comply with these terms and conditions.
10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libelous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.

11. Limited warranties
11.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
11.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

12. Limitations and exclusions of liability
12.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
12.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
12.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
12.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
12.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13. Breaches of these terms and conditions
13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

14. Variation
14.1 We may revise these terms and conditions from time to time.
14.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our website.
14.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

15. Assignment
15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16. Severability
16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

17. Third party rights
17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
17.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

18. Entire agreement
18.1 Subject to Section 12.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

19. Law and jurisdiction
19.1 These terms and conditions shall be governed by and construed in accordance with English law.
19.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

20. Statutory and regulatory disclosures
20.1 Our VAT number is 159227394.

21. Our details
21.1 This website is owned and operated by North Valley Forge LTD trading as North Valley Composites.
21.2 We are registered in England and Wales under registration number 7577833 and our registered office is at North Valley Forge LTD, Unit 1, Valley Forge Business Park, Reedyford Road, Nelson BB9 8TU.
21.3 Our principal place of business is at North Valley Forge LTD, Unit 1, Valley Forge Business Park, Reedyford Road, Nelson BB9 8TU.
21.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.